Securus Technologies is a company that provides modern and highly efficient criminal justice and civic technologies to the correctional market. Since its launch in 1986, the company has made tremendous progress, and today, it is one of the pioneers in the penitentiary technology. The company has been lauded by the industry experts as well as its customers for being consistent with its quality and services. Over the years, Securus Technologies has also bagged numerous awards for its quality services, including the Gold Stevie Awards for the best customer service training. Winning the competition for the first time it participated in such a competitive category only goes on to show how strong the company has been managing its internal structure.
Rick Smith, who became the company’s CEO in 2008, has helped in making significant improvements in the company’s policies and management. It has impacted the growth of the business positively and also ensured that it continues to expand in the correctional field. The policies implemented by Rick Smith have been useful in adding new products and services under the service portfolio of the company. One of the new services that have been highly talked about in the correctional industry is Video Visitation facility. It has given the inmates and their family members facility to talk to each other via video communication. It ensures that the family members and friends can see their inmate loved one and not only talk over the phone. It saves the hassle of traveling all the way to the prison facility. It saves time and money for the inmates and their family members.
Securus Technologies has been getting letters of appreciation from the law enforcement agencies and recently it decided to make many of the comments in these letters public. It did so by publishing a press release recently with excerpts from the letters of law enforcement officers who wrote to the company appreciating them for their services.